FAQs
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us
Travel documents, including the tour confirmation voucher and itinerary are sent prior to the tour.
There are pre and post-trip arrangements that can be made at an additional cost if you plan to arrive early or stay after your tour. Trip extensions include continued accommodation at hotels used on the tour, as well as breakfast and flights.
We strongly suggest that each tourist brings one suitcase and one carry-on bag. Suitcase dimensions should not exceed 62 linear inches (length + width + height; 158 cm) and weight not exceeding 50lbs (22kg). The carry-on bag should be small enough to fit under your seat or in the overhead compartment. We advise that one or two passengers bring a carry-on containing essentials such as water, snacks, and cameras that can be shared between the group.
We advise that you pack as light as you can, as over-packing is a common problem. Essentials such as cameras, insurance details, passports, visa, and snacks are highly recommended among carry-on bags. If a passenger suffers from any medical condition, please bring necessary medication and additional required supplies as recommended by your Physician.
In America, the weather is quite warm from May through September and we advise that you wear comfortable clothing. April, October and November are colder and we advise that you bring along a jacket.
Please check the weather of the area that you are planning to visit in order to pack accordingly.
All tour expenses are covered in the tour price. Any additional spending is subject to the person, as spending habits vary. Driver tips and personal spending are factors to budget for. In general, we suggest budgeting US $2 -3 per day per person for tips.
Applying for a Visa can be a lengthy process that can take days or weeks. You are responsible for having all necessary visas prior to your departure. We strongly advise that you consult a Travel Agent or the local U.S /Canada consulate in advance of your tour to secure your Visa.
In order to ensure your peace of mind before and while traveling, we strongly recommend that all travelers have travel insurance. Make sure the policy you have chosen covers you in the country you are visiting.
Refunds are not provided for absences on a tour, including events such as missed dinners or sightseeing as these items are prepaid and non-refundable.
Tours are primarily conducted in English. Multi-lingual Tour directors are also available on request, but not always guaranteed.
Based on the number of people joining the tour, tours are conducted in 55 seater/22 seater/15 seater luxury a/c coaches or vans. Tours are typically conducted on the larger capacity coaches during the peak travel months.
Coach seating is on first come first served basis. All seats on the coach have been designed with comfort in mind.
Car seats are not required on full size coaches but passengers may bring them for their children’s safety, if they so desire.
Our tours are designed for shorter drive time, so that, more time can be spent enjoying the attractions on your tour. Coach drivers will stop at rest stops where needed.
Wifi is available at almost all hotels on most tours. Wifi is available on 55+ seater coach buses for the most part, but may not be available on smaller coaches, minibuses and vans.
Meals are provided as per tour inclusions; coordinate with your tour operator to insure you get the meals you desire.
Breakfast will be served at the hotels you stay in. Hotels mostly provide cereals, juices, bread, eggs, tea, coffee, and mixed pastries. Breakfast can vary from hotel to hotel.
A double room is designed to accommodate two people, but this does not necessarily mean that the room has two separate beds. In general, a room can have 1 King/Queen bed or 2 Queen/Full beds. Request your preference when booking a double room.
A triple/quad room has two queen/full beds and can accommodate three to four people. It is the same size as a double room. When a room holds 3 people it is triple occupancy; when it holds 4 it is quad occupancy. Additional roll out beds may not be available in all hotels, and even if they are, an additional charge applies. Roll out beds are not guaranteed.
Most hotels do offer laundry service. However, it is a good idea to try and pack enough clothing to avoid having to do laundry, as it can be expensive or inconvenient.
There will be adequate stops to give you an opportunity to smoke. There is a no smoking policy in all coaches and vans, and practically all hotels have a no-smoking policy.
It is the traveler’s responsibility to bring a mobile phone with a SIM that works in the country you are traveling in. This will allow you to stay in touch with family, friends, our office, or other service providers such as Airlines, as required.
Currency exchange is available at airports and banks. International debit and credit cards are accepted at most ATMs (banking machines) throughout the world. It is good to check that your cards will operate in countries and cities that you are traveling to.
Tours are checked beforehand to ensure that travelers of all ages in good health are able to enjoy a comfortable experience with friends and family. If you believe you may have a health issue that could be of concern feel free to check with your Physician for suitable advice.
Passengers that are disabled or mobility impaired cannot be provided individual assistance. The coaches that are used on most tours are not equipped with wheelchair ramps; we suggest that the passenger bring a foldable wheelchair and have someone willing to assist them with the wheelchair while on tour.
If you require medical assistance your tour please call 911 for medical help. We strongly urge you to purchase a Travel Protection Plan, as the cost to treat any medical problems will be at your expense. Refunds are not available for missed activities on your tour as all service providers are prepaid.
Spending money, visa (if applicable), personal travel insurance (strongly recommended), and the cost of optional additional personal activities.